Privacy Policy

Effective Date: July 10, 2025

1. Information We Collect

• Name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Order and repair history
• Payment information (processed securely by third-party providers)
• IP address, device type, and browser data (for analytics and security)

2. How We Use Your Information

• To process and fulfil orders and repair services
• To communicate about purchases, repairs, or enquiries
• To provide customer support
• To improve our website, products, and services
• To meet legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Payments and Third-Party Services

Payments are processed securely by trusted third-party providers. We do not store full payment details on our servers.

• Stripe
• PayPal
• Apple Pay
• Google Pay

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements.

5. How We Protect Your Data

• SSL encryption across our website
• Secure storage of records
• Restricted access to personal data

While we take reasonable measures to protect your information, no online system can be guaranteed 100% secure.

6. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Restrict or object to certain data processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us via the Contact Us page.

7. Cookies and Tracking

We use cookies to remember preferences and to analyse website traffic (for example, through analytics tools). You can manage or disable cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.